Refund Policy

Thank you for choosing TourLives Travel. We are committed to delivering a seamless travel experience. If you're not satisfied with a tour or activity you booked, we are here to help—according to the terms outlined below.

• Refund Eligibility

  To be eligible for a refund, please note the following conditions:

  • Refund requests must be made at least 48 hours before the scheduled tour or activity.
  • The booking must not be part of a non-refundable deal or limited-time offer.
  • A valid booking ID or confirmation email is required.
  • No-shows or late cancellations are not eligible for refunds.
  • Some tour partners may have separate refund conditions.
• Non-Refundable Cases

  Refunds cannot be issued in the following scenarios:

  • Tours or activities that have already been used or started.
  • Custom tour packages with non-refundable terms.
  • Requests submitted less than 48 hours before the scheduled excursion time.
• How to Request a Refund

  If you need to request a refund, please follow these steps:

  • Contact us: Email info@tourlives.com or call our support team with your booking information.
  • Review: Your request will be reviewed by our operations team within 2–5 business days.
  • Processing: Approved refunds will be returned via the original payment method.
• Refund Methods

  Approved refunds are processed through the following channels:

  • Card payments: Refunded directly to the same credit or debit card used for payment.
  • Bank transfers: Completed within 5–10 business days.
  • Store credit: Available upon request to use on any other TourLives excursion.
• Fees & Deductions

  Please note that certain transaction deductions may apply:

  • A processing fee may apply depending on the specific tour provider.
  • Original transaction or gateway fees are non-refundable.
  • TourLives Travel is not liable for any currency exchange losses incurred during processing.
• Late or Missing Refunds

  If you have not received your approved refund yet, please follow these steps:

  • Recheck your bank account statements.
  • Contact your card issuer or bank (it may take some time before your refund is officially posted).
  • If you have done all of this and still have not received it, please email us at info@tourlives.com.
• Exchanges & Rescheduling

  We do not offer direct exchanges. However, we may allow:

  • Date changes for tours (subject to availability).
  • Store credit to use on any other excursion.
• Cancellations

  Cancellation terms depend on the specific activity. Please check your booking confirmation for activity-specific cancellation policies.